# Emma Bridgewater > Emma Bridgewater knowledge base – help articles and documentation. ## Delivery - [Standard Delivery Information](https://help.emmabridgewater.co.uk/en_gb/standard-uk-delivery-information-r11rzvmzt.md): We use DPD and Fedex for all of our United Kingdom deliveries and we advise between 57 days for delivery of standard items Orders that - [Do you offer next day delivery?](https://help.emmabridgewater.co.uk/en_gb/do-you-offer-next-day-delivery-r1xtXVEV5.md): Next Day Delivery Service is available for UK orders only. Express orders placed by 4pm Monday to Thursday will be delivered the next day. Express orders p... - [How can I track my order?](https://help.emmabridgewater.co.uk/en_gb/how-to-track-your-order-SysI83ghu.md): Parcel tracking information will be sent via email on despatch of your order. Check out the DPD app HERE to take the hassl... - [How long will it take for my delivery to arrive?](https://help.emmabridgewater.co.uk/en_gb/how-long-will-it-take-for-my-order-to-arrive-SJJ6jd3hu.md): UK Standard Delivery We aim to deliver standard orders to mainland UK within 710 days UK Express Delivery Express orders placed - [How much is delivery?](https://help.emmabridgewater.co.uk/en_gb/how-much-is-delivery-SyJfpd2hO.md): UK Store Shipping Cost Orders to United Kingdom £5 for orders below £50 Free for orders £50 and above £7.50 for next d... - [Do you offer free shipping/delivery?](https://help.emmabridgewater.co.uk/en_gb/do-you-offer-free-shippingdelivery-HkAVyjOXF.md): We offer free standard delivery on all UK orders placed via our website, over the value of £50. However, we don’t currently offer free shipping o... - [What delivery features do FedEx have?](https://help.emmabridgewater.co.uk/en_gb/fed-ex-HkEkw2l3d.md): We use FedEx for all of our International orders, and for some of our UK deliveries. Parcel tracking information will be sent via email on despatch of you... - [Do you offer discrete packaging?](https://help.emmabridgewater.co.uk/en_gb/do-you-offer-discrete-packaging-Hka7XnOGt.md): Our orders do arrive in Emma Bridgewater branded packaging. At the moment, this is the only option available. If you do have concerns about the p... - [Can I send my order to multiple addresses?](https://help.emmabridgewater.co.uk/en_gb/-ryG8gbAGK.md): Our website is currently unable to split your order, to be delivered to multiple addresses. We would advise to place individual orders for each delivery addr... - [What happens if I'm not home when you attempt delivery?](https://help.emmabridgewater.co.uk/en_gb/what-happens-if-i'm-not-home-when-you-attempt-delivery-rJnN7N0fY.md): If you know you aren’t going to be home, you can choose a different delivery day or request for your parcel to be left with a neighbour, at a safe plac... - [How can I redirect my delivery?](https://help.emmabridgewater.co.uk/en_gb/how-can-i-redirect-my-delivery-ryK7BN0zK.md): You can arrange a re-delivery with DPD directly via their app, or with your tracking number via their website. Check out the DPD app here ... - [What happens if I refuse my delivery?](https://help.emmabridgewater.co.uk/en_gb/-SJScw40fK.md): If a delivery is refused, the courier will return the parcel back to us. Once the parcel has been received back into our warehouse, it can take up to 10 work... - [Can I collect my order from an Emma Bridgewater shop?](https://help.emmabridgewater.co.uk/en_gb/can-i-collect-my-order-from-an-emma-bridgewater-shop-BJ0Qn717K.md): We don’t currently have a click and collect option at our stores. Our online standard UK shipping is available for just £5 or ... - [Can I specify a delivery time slot?](https://help.emmabridgewater.co.uk/en_gb/can-i-specify-a-delivery-time-slot-rJkMAmJ7K.md): Whilst DPD/FedEx don't have the facilties to allow you to specify a delivery time slot, y ou will receive a text message as soon as your package is out... - [My order has arrived broken, what should I do?](https://help.emmabridgewater.co.uk/en_gb/my-order-has-arrived-broken-what-should-i-do-r1NQ_VkQF.md): If you are not happy with your order, then please contact our Customer Services team within 30 days of your order being delivered. Please include images of t... - [My tracking is showing as delivered but I haven't received it!](https://help.emmabridgewater.co.uk/en_gb/my-tracking-is-showing-as-delivered-but-i-haven't-received-it!-ryVoE1QF.md): If there appears a discrepancy with your delivery, please contact our Customer Services team as soon as possible. Please have your order number and details r... - [My order hasn't arrived!](https://help.emmabridgewater.co.uk/en_gb/my-order-hasn't-arrived!-SkTgpV1XF.md): Once your order has been dispatched, you will receive an email confirmation of this from ourselves. Please do check your junk folder for your dispatch email ... - [What packaging do you use?](https://help.emmabridgewater.co.uk/en_gb/what-packaging-do-you-use-SJF6yUymK.md): Our orders are packaged using eco-friendly packaging resources, including branded cardboard boxes, paper bubble wrap and paper tape. - [Can I request a specific delivery date?](https://help.emmabridgewater.co.uk/en_gb/-rJ273moXF.md): Unfortunately, we can’t take requests for deliveries to be made by a certain date. We do however have an express delivery option ava... - [Do you deliver internationally?](https://help.emmabridgewater.co.uk/en_gb/do-you-delivery-internationally-BJQl8dzSj.md): We ship our orders worldwide Customers can select from the list of delivery countries at the checkout We aim to deliver all International orders w - [What do I do if I haven't received my parcel?](https://help.emmabridgewater.co.uk/en_gb/-ryUIZxExJl.md): If youre still waiting on your parcel and its been with our courier Evri for over 7 days please use our contact us form here to let us know and our custo - [How can I track my Evri ParcelShop delivery?](https://help.emmabridgewater.co.uk/en_gb/how-can-i-track-my-evri-parcelshop-delivery-SyBKIlNl1e.md): How can I track my Evri ParcelShop delivery - [What delivery features do Evri have?](https://help.emmabridgewater.co.uk/en_gb/what-delivery-features-do-evri-have-S1GU9gVeJe.md): You can now divert your parcel with Evri at any point in your parcels journey to a neighbour or other safe place You can also divert to one of our 14000 Par - [Why do I need to complete a Denial of Receipt (DOR) form?](https://help.emmabridgewater.co.uk/en_gb/-rJnV5oFVyl.md): If there are issues with the delivery of your order we may require you to complete a Denial of Receipt DOR form to enable us to investigate the issue with ou - [What delivery options do you have?](https://help.emmabridgewater.co.uk/en_gb/-ryvlBXsc1x.md): In the UK we offer Standard Next Day and Local Pickup via stores and lockers You will be presented with all available options at checkout once you have ent ## Returns & Refunds - [What is your returns & exchange policy?](https://help.emmabridgewater.co.uk/en_gb/what-is-your-returns-and-exchange-policy-rkKm0xFGK.md): If you would like to return something you have ordered from Emma Bridgewater, please contact us as soon as possible, within 30 days of your order being deliv... - [How can I make a return?](https://help.emmabridgewater.co.uk/en_gb/how-to-return-an-item-H1duI2g2d.md): Faulty or Damaged Items If any of the items in your order are faulty or damaged, then please fill in our contact us form here withi... - [Do you offer free returns?](https://help.emmabridgewater.co.uk/en_gb/do-you-offer-free-returns-BJNsVwmGY.md): We do not currently offer free of charge returns for unwanted items but can supply a return postage label for use within the UK mainland for £6 which c... - [What is your returns address?](https://help.emmabridgewater.co.uk/en_gb/what-is-your-returns-address-r1i08nlnO.md): Please return any unwanted items to Customer Services, Emma Bridgewater, 50 Whittle Road, Stoke on Trent, Staffordshire, ST3 7TU. We now have a q... - [How long do I have to return an item?](https://help.emmabridgewater.co.uk/en_gb/how-long-do-i-have-to-return-an-item-HkJG7DXGt.md): If you would like to return something you have ordered from Emma Bridgewater, please contact us as soon as possible, within 30 days of your order being deliv... - [Do I have to return my faulty item before you send me a new one?](https://help.emmabridgewater.co.uk/en_gb/do-i-have-to-return-my-faulty-item-before-you-send-me-a-new-one-HkqjJbtfF.md): We do require any faulty items to be returned to us. Upon receiving the return, it will be processed through our warehouse and a replacement or refund will b... - [Do you offer a collection service?](https://help.emmabridgewater.co.uk/en_gb/do-you-offer-a-collection-service-Byubte0fK.md): We don’t currently have a courier collection as an option for unwanted items unfortunately. We do not currently offer free of charg... - [Can I return or exchange my order in a shop?](https://help.emmabridgewater.co.uk/en_gb/can-i-return-or-exchange-my-order-in-a-shop-Hy3nMSJ7K.md): Unfortunately, if an order has been placed online then it will have to be returned to our warehouse for the refund/replacement to be processed . Stockists w... - [I live near to the factory, can I call in to return my order?](https://help.emmabridgewater.co.uk/en_gb/i-live-near-to-the-factory-can-i-call-in-to-return-my-order-BJmCLH1QK.md): You can return unwanted items to our factory gift shop, but they are unable to exchange or process a refund there. They will arrange for the order to be retu... - [Evri Returns Labels](https://help.emmabridgewater.co.uk/en_gb/dpd-returns-labels-ry_Qvjrn9.md): We now have a quicker and easier way to purchase returns labels through our dedicated DPD portal. Click here to be redirected and purchase your return... - [How long will my return take to be processed?](https://help.emmabridgewater.co.uk/en_gb/how-long-will-my-return-take-to-be-processed-B1boEvqSj.md): Returns will be processed within 710 working days this may take longer during busy periods - [What is your Christmas return policy?](https://help.emmabridgewater.co.uk/en_gb/what-is-your-christmas-return-policy-SJi0O1Rxx.md): All orders placed between the 1st November 31st December 2023 can be returned until the 31st January 2024 ## Products - [What is the difference between first quality & seconds quality items?](https://help.emmabridgewater.co.uk/en_gb/what-is-the-difference-between-first-quality-and-seconds-quality-items-BJGPLhe3d.md): All pottery is inspected before it leaves our factory. As all of our pieces are handmade, some items may contain small faults. We classify these items as &ld... - [I want to replace an older piece. Are older items available?](https://help.emmabridgewater.co.uk/en_gb/i-want-to-replace-an-older-piece.-are-older-items-available-SJFAxhmzK.md): We frequently introduce new designs, but this does means that we sometimes have to say goodbye to old favourites. We are unable to reproduce discontinued pie... - [How should I care for my Emma Bridgewater products?](https://help.emmabridgewater.co.uk/en_gb/how-should-i-care-for-my-eb-products-rkbvI3l2d.md): All of our pottery is dishwasher safe (this excludes the pottery which is decorated with silver or gold). When using a dishwasher, we suggest you use a lower... - [What is your product guarantee?](https://help.emmabridgewater.co.uk/en_gb/product-guarantee-SyVvU2xh_.md): We want you to be able to use Emma Bridgewater pottery products every day, for as long as possible, but recognise faults do sometimes occur. We ... - [Can I use your enamel range on an induction hob?](https://help.emmabridgewater.co.uk/en_gb/can-i-use-your-enamel-range-on-an-induction-hob-ByskDhx2d.md): Yes, the enamelware can be used for induction although we would recommend low to medium-to-heat for best results and to avoid food sticking. - [Where are your products made?](https://help.emmabridgewater.co.uk/en_gb/where-are-your-products-made-r1iyQK22d.md): All our pottery is handmade in the United Kingdom and the majority of our other home accessories are either made in the United Kingdom or Europe so are not s... - [Product warranty](https://help.emmabridgewater.co.uk/en_gb/do-you-have-a-warranty-r1SugYwMF.md): We guarantee all our products for 2 years from the date of purchase, whether a self-purchase or a received as a gift. The guarantee does not cover normal wea... - [What does microwave safe mean?](https://help.emmabridgewater.co.uk/en_gb/what-does-microwave-safe-mean-rk3nK9wMF.md): To qualify as microwave safe, products must: Not leach harmful or toxic chemicals or substances into food. Not break, crack, shatter, or become damaged in so... - [What does it mean if an item shows discontinued?](https://help.emmabridgewater.co.uk/en_gb/what-does-it-mean-if-an-item-shows-discontinued-rkiItnuMY.md): We frequently introduce new designs, but this does means that we sometimes have to say goodbye to old favourites. When we no longer product a piece, we mark ... - [Do you limit the amount of collectors items that people can buy?](https://help.emmabridgewater.co.uk/en_gb/-H1C2eRufK.md): Following recent feedback from our Collectors Club members, we are currently limiting certain low stock products to one per customer at launch. T... - [I have a question about an item](https://help.emmabridgewater.co.uk/en_gb/i-have-a-question-about-an-item-HJAAQRuft.md): The website should give you all the information you need for an item, but if you have a specific question about a product on the website, please complete our... - [Why can't I find an item on the website?](https://help.emmabridgewater.co.uk/en_gb/why-can-t-i-find-an-item-on-the-website-rJhY4COMF.md): If an item is no longer on our website, then it is unavailable or discontinued unfortunately. Please note, our friendly Customer Services Team unfortu... - [Why has my product crazed?](https://help.emmabridgewater.co.uk/en_gb/why-has-my-product-crazed-BJHdtPyQF.md): Although we don’t always know the answer to this question, we have been investing in several areas of our factory recently to improve the consistent qu... - [Is it safe to continue using my crazed pottery?](https://help.emmabridgewater.co.uk/en_gb/is-it-safe-to-continue-using-my-crazed-pottery-Sk2CYPyXK.md): We recommend you contact our Customer Services team if your product is crazed and they will give you specific advice. We would love you to be using perfect E... - [Why can't you guarantee that my Emma Bridgewater products won't craze?](https://help.emmabridgewater.co.uk/en_gb/why-can't-you-guarantee-that-my-emma-bridgewater-products-won't-craze-SylBcwkXt.md): We constantly aim to improve the quality of our product, but unfortunately can’t always guarantee that our product won’t craze over time. We have... - [I've broken the lid to my teapot, can I replace it?](https://help.emmabridgewater.co.uk/en_gb/i've-broken-the-lid-to-my-teapot-can-i-replace-it-S18kiDyQt.md): Unfortunately we no longer offer lids individually anymore. This is because all of our pottery is made by hand, and the base and lid are made specifically to... - [Can I use Emma Bridgewater products to make items to sell myself?](https://help.emmabridgewater.co.uk/en_gb/can-i-use-emma-bridgewater-products-to-make-to-sell-myself-S1Zo9XoQF.md): Emma Bridgewater is a brand with distinctive style and personality across home and lifestyle products. Using our distinctive patterns together with practical... - [I have a question about your stock](https://help.emmabridgewater.co.uk/en_gb/i-have-a-question-about-your-stock-H1mu8VXMj.md): The Item I Want Is Out Of Stock Will You Be Getting More We have added a lsquo Notify Me When Available rsquo feature to the website so that custom - [Backstamp Archive](https://help.emmabridgewater.co.uk/en_gb/backstamp-archive-SkxuSOjTo.md): Every piece of Emma Bridgewater pottery bears a backstamp which from 1990 onwards indicates the year in which it was made Weve put together a list of commo - [How our pottery is made](https://help.emmabridgewater.co.uk/en_gb/how-our-pottery-is-made-SJlBCrxbn.md): How Our Pottery is Made Casting The casters are highly trained with years of experience and they make around 42000 pieces of pottery a week including - [Why aren’t the pet accessories available internationally?](https://help.emmabridgewater.co.uk/en_gb/-SyHXiUoh3.md): Unfortunately due to restrictions we are unable to ship these items overseas and they are currently only available to order to a UK shipping address We do ap - [Personalised Product Packaging](https://help.emmabridgewater.co.uk/en_gb/personalised-product-packaging-Bk_3cXEW6.md): Personalised Product Gift Boxes We wanted to let our customers know that we are no longer sending our Personalised items in individual branded gift boxes Th - [Why does my glass item contain air bubbles?](https://help.emmabridgewater.co.uk/en_gb/why-does-my-glass-item-contain-air-bubbles-Hkjhk5qDR.md): Our crystal glass collections are produced using traditional techniques in hand blowing glass Air bubbles are a natural part of the handmade glass process lea - [Can I order a personalised item with a different colour scripting than the image online?](https://help.emmabridgewater.co.uk/en_gb/-r1yjc_mMke.md): Unfortunately all Personalised items will be completed in the colour script shown on the image online We are currently unable to offer alternative colour choi - [Can I personalise both the front and the back of a mug?](https://help.emmabridgewater.co.uk/en_gb/-BJokiOmMyl.md): Unfortunately not You can personalise either side with the handle on the right of left along with the base of the mug - [Can I personalise in a language other than English?](https://help.emmabridgewater.co.uk/en_gb/can-i-personalise-in-a-language-other-than-english-Hyj4i_7fJl.md): Our Personalised items can only be decorated using the letters and numbers that are present on an English Qwerty keyboard We are unable to accept orders cont - [If I order a personalised mug with no text, will there be a blank space in the middle?](https://help.emmabridgewater.co.uk/en_gb/if-i-order-a-personalised-mug-with-no-text-will-there-be-a-blank-space-in-the-middle-B1WYouXGJe.md): Personalised items can be ordered without scripting you will need to select the No Text option during the order placement for £350 The item will be compl - [When is the last order date for Christmas delivery on Personalised items?](https://help.emmabridgewater.co.uk/en_gb/when-is-the-last-order-date-for-christmas-delivery-on-personalised-items-rkonjOmzyl.md): Please order by the end of Friday December 6th to receive your item in time for Christmas This applies to both UK and International orders - [Can I Personalise items with emojis?](https://help.emmabridgewater.co.uk/en_gb/can-i-personalise-items-with-emojis-HJLndXf1l.md): No We are unable to accept orders containing symbols or emojis - [Glass & Candle Product Care Instructions](https://help.emmabridgewater.co.uk/en_gb/-rybhUveV1l.md): With our glass products that come complete with a candle or can be used alongside a candle we do advise the following safety instructions WARNING Do not - [Jude's Ice Cream French Bowl Pre-Orders](https://help.emmabridgewater.co.uk/en_gb/jude's-ice-cream-french-bowl-pre-orders-B1CJb1oyl.md): For our preorder items payment is taken at the point of ordering We then expect this item Judes Ice Cream French Bowl to ship from 14 th April 2025 Kin - [Hen & Border Two Handled Vase Pre-Orders](https://help.emmabridgewater.co.uk/en_gb/-r1sOg6Sh1e.md): For our preorder items payment is taken at the point of ordering We then expect this item Hen Border Two Handled Vase to ship from 14 th April 2025 Kin - [Women's Institute 1/2 Pint Mug Pre-Orders](https://help.emmabridgewater.co.uk/en_gb/womens-institute-12-pint-mug-pre-orders-HJ_wgXWgxl.md): For our preorder items payment is taken at the point of ordering We then expect this item Polka Dot Rabbit to ship from 14 th April 2025 Kindly allow fo - [Cast Iron Casserole Care Guide](https://help.emmabridgewater.co.uk/en_gb/cast-iron-casserole-care-guide-ByXxk7sxe.md): 46L CAST IRON CASSEROLE DISH CARE GUIDEItem No IBLT010921PLEASE READ ALL INSTRUCTIONS CAREFULLY AND RETAIN FOR FUTURE REFERENCEBEFORE FIRST USEBefore usin - [Gluggle Jug FAQs](https://help.emmabridgewater.co.uk/en_gb/gluggle-jug-faqs-B1nMKY2ex.md): What do I do if my item has arrived faulty or damaged If any of the items in your order are faulty or damaged then please fill in our contact us form here w - [Guidelines for Personalised Products](https://help.emmabridgewater.co.uk/en_gb/guidelines-for-personalised-products-SykP3bXGxl.md): Guidelines for Personalised Products We love to help you celebrate special occasions and memories these are our helpful hints to make sure your message - [1 Pint Mug Name Change](https://help.emmabridgewater.co.uk/en_gb/1-pint-mug-name-change-SkMBcAafge.md): W - [Wallpaper Pattern Archive Pre-Orders](https://help.emmabridgewater.co.uk/en_gb/wallpaper-pattern-archive-pre-orders-HyX8wkPoge.md): For our preorder items payment is taken at the point of ordering We then expect this item Hen Border Two Handled Vase to ship from 14 th April 2025 Kin - [Gold Toast Glass Pre-Orders](https://help.emmabridgewater.co.uk/en_gb/gold-toast-glass-pre-orders-Hy9IokDigg.md): For our preorder items payment is taken at the point of ordering We then expect this item Hen Border Two Handled Vase to ship from 14 th April 2025 Kin - [Women's Institute Small Side Plate 6.5 Inch and 4 Mug Teapot Pre-Orders](https://help.emmabridgewater.co.uk/en_gb/womens-institute-small-side-plate-65-inch-and-4-mug-teapot-pre-orders-r1Hs1evoxe.md): For our preorder items payment is taken at the point of ordering We then expect this item Hen Border Two Handled Vase to ship from 14 th April 2025 Kin - [Personalised Teapots](https://help.emmabridgewater.co.uk/en_gb/personalised-teapots-SJfUNWzbZe.md): We havent stopped selling teapots but due to high demand our range is currently limited and as a result we dont have any Personalised teapots available at t ## Website/Technical - [Making a Purchase Online](https://help.emmabridgewater.co.uk/en_gb/placing-your-order-SkpvI3g3d.md): Placing your order Availability All items on our website are subject to availability. We will inform you as soon as possible if an i... - [Personalised Items](https://help.emmabridgewater.co.uk/en_gb/personalised-items-BJ1O8nl2O.md): Personalised Items All personalised orders are considered final at the point of order placement. Please ensure that you take extra care when entering... - [Online Gift Vouchers](https://help.emmabridgewater.co.uk/en_gb/online-gift-vouchers-SJMuU3x2d.md): Online Gift Vouchers Valid online at emmabridgewater.co.uk or via Customer Services only Can only be purchased and redeemed in £ Sterling ... - [Privacy Policy](https://help.emmabridgewater.co.uk/en_gb/privacy-policy-faqs-ByPjInenu.md): At Emma Bridgewater we make lovely things that help people capture moments of joy. Emma Bridgewater is committed to make sure your privacy is protecte... - [Contact Us](https://help.emmabridgewater.co.uk/en_gb/contact-us-rygIrXinu.md): Welcome to our Help Centre. Here you will find information on a range of topics such as Delivery, Returns and our Products. Start by using the search bar in ... - [Can I sell Emma Bridgewater products in my shop?](https://help.emmabridgewater.co.uk/en_gb/can-i-sell-emma-bridgewater-products-in-my-shop-BJYumv17F.md): If you are interested in stocking Emma Bridgewater in your shop, then please visit our Trade Website or contact our Wholesale Team on saleswholesale@emmabri... - [Marketing Requests](https://help.emmabridgewater.co.uk/en_gb/marketing-requests-HJ4L_2_mF.md): If you have a marketing enquiry, please email a member of our marketing team on marketing@emmabridgewater.co.uk . - [Wholesale Enquiries](https://help.emmabridgewater.co.uk/en_gb/wholesale-enquiries-HJjO219Et.md): To contact us about stocking Emma Bridgewater products or if you are an existing stockist, please email sales@emmabridgewater.co.uk - [Why do I need to update my browser?](https://help.emmabridgewater.co.uk/en_gb/why-do-i-need-to-update-my-browser-S1pSTdqOY.md): Our website is constantly being updated with fixes, enhancements and security upgrades for desktop and for mobile. Each browser gets updated regularly to kee... - [Cookie Policy](https://help.emmabridgewater.co.uk/en_gb/cookie-policy-ByOld1Got.md): This Cookie Policy explains how we use “cookies” and similar technologies on our website at www.emmabridgewater.co.uk and in our emails (“T... - [Competitions](https://help.emmabridgewater.co.uk/en_gb/competitions-S1Ug6Dba.md): Our competitions are open to anyone who is a resident of the UK or the Republic of Ireland aged 18 or over except for employees of Emma Bridgewater the promot ## Account - [How can I view my order history?](https://help.emmabridgewater.co.uk/en_gb/how-can-i-view-my-order-history-HJjV6PmfY.md): Log in to My Account to view your order history. - [I've forgotten my password. How can I reset it?](https://help.emmabridgewater.co.uk/en_gb/i've-forgotten-my-password.-how-can-i-reset-it-r1HwU2lhu.md): Please click here and follow the instructions on screen to rest your password via email. - [How do I update my marketing preferences?](https://help.emmabridgewater.co.uk/en_gb/how-do-i-update-my-marketing-preferences-HkDgDnxnd.md): Simply login to your account, then select “EDIT YOUR PROFILE” on the left hand menu. Tick or untick which marketing communications you’d pr... - [How can I amend my account information?](https://help.emmabridgewater.co.uk/en_gb/how-can-i-amend-my-account-information-HkvNiPmzK.md): Simply visit My Account to keep your details up to date. - [How do I access the members area?](https://help.emmabridgewater.co.uk/en_gb/how-do-i-access-the-members-area-Bkry0PQMF.md): Simply visit My Account and select Members Area on the left-hand side of your screen. If you’re logged in, you can also see Members Area along ... - [What are the benefits of joining the Collectors Club?](https://help.emmabridgewater.co.uk/en_gb/what-are-the-benefits-of-joining-the-collectors-club-ByvmZdPGF.md): As a member of our Collectors Club you will have access to a host of Member only benefits. These include: invitations to exclusive events; the ability to pur... - [How do I join the Collectors Club?](https://help.emmabridgewater.co.uk/en_gb/how-do-i-join-the-collectors-club-r1n3GdwGK.md): You will automatically become a Club Member if you spend over £100 in a single transaction. Alternatively, lifetime membership costs £10 and can ... - [How can I use my members discount in store?](https://help.emmabridgewater.co.uk/en_gb/how-can-i-use-my-members-discount-in-store-ByipQOvMF.md): You can use your members discount in store by presenting the shop assistant with your membership card, or your name and email address if you don't have a car... - [How secure are my details?](https://help.emmabridgewater.co.uk/en_gb/-Sy9eWDJ7K.md): We are committed to protecting any personal information you provide. Our website is certified as PCI DSS Compliant which ensures unbeatable security & protec... - [How can I ensure that I'm receiving the latest information from Emma Bridgewater?](https://help.emmabridgewater.co.uk/en_gb/how-can-i-ensure-that-i-m-receiving-the-latest-information-from-emma-bridgewater-BJfYZDJXt.md): If you are already registered with us, you can choose how we communicate with you via the My Account section of our website. If you are a new customer, you c... - [How can I be removed from your mailing list?](https://help.emmabridgewater.co.uk/en_gb/how-can-i-be-removed-from-your-mailing-list-Sy0mMDyQF.md): If you are already registered with us you can choose how we communicate with you via the My Account section of our website You can also select the lsquoU - [Will you pass my personal details on to other organisations?](https://help.emmabridgewater.co.uk/en_gb/will-you-pass-my-personal-details-on-to-other-organisations-Hy5hfvk7K.md): We take keeping your personal data safe very seriously and will not pass on any of your details without your consent. If you do wish for your information to ... - [How can I change my account email address?](https://help.emmabridgewater.co.uk/en_gb/how-can-i-change-my-account-email-address-rkUdwY_XF.md): If you would like to change the email address on your account, please contact our Customer Services team who will be able to assist. ## Factory & Shops - [How can I change/cancel my factory booking?](https://help.emmabridgewater.co.uk/en_gb/how-can-i-changecancel-my-factory-booking-Bk05Ihx3d.md): For Factory enquires or information please call us on 01782 201328 or email customerservices@emmabridgewater.co.uk - [How can I advise of dietary requirements?](https://help.emmabridgewater.co.uk/en_gb/i-have-a-dietary-requirement.-how-can-i-let-you-know-rJyo82e3_.md): Dietary requirements can be inputted at the time of booking online. Alternatively, you can contact our factory on 01782 201328, or email customerser... - [How to find us & directions](https://help.emmabridgewater.co.uk/en_gb/how-to-find-us-and-directions-HkOv82xhO.md): We have free onsite parking and if using a Sat Nav we advise that you put in Pelham Street and you’ll get the best directions to our factory which is o... - [Are there parking facilities at your factory?](https://help.emmabridgewater.co.uk/en_gb/parking-facilities-at-our-factory-BJcP83e3_.md): We have free onsite parking and if using a Sat Nav we advise that you put in Pelham Street and you’ll get the best directions to our factory which is o... - [Where are your shops located?](https://help.emmabridgewater.co.uk/en_gb/where-are-your-shops-located-SygtRsEGt.md): Our Stoke on Trent factory is the home of our Gift Shop & Seconds Outlet store. We are also delighted to have Pop Up shop located within B... - [Which Stockists sell your products?](https://help.emmabridgewater.co.uk/en_gb/which-stockists-sell-your-products-BJQqChEMF.md): You can search through our Stockists based on your location by clicking here , scrolling down the page and entering the relevant search informat... - [How do I book Afternoon Tea?](https://help.emmabridgewater.co.uk/en_gb/how-do-i-book-afternoon-tea-B11xurUft.md): Afternoon Tea can be booked via our website by clicking here All sittings are limited to 6 per booking All orders exceeding thi - [What is on the Afternoon Tea menu?](https://help.emmabridgewater.co.uk/en_gb/what-is-on-the-afternoon-tea-menu-BJcQrIfY.md): Afternoon Tea is served on our beautiful cake stands and includes a range of tasty sandwiches, homemade cakes and scone along with a pot of your favourite te... - [Are you still offering factory tours?](https://help.emmabridgewater.co.uk/en_gb/are-you-still-offering-factory-tours-rkrqRHUfK.md): At long last, we are now able to welcome back customers to tour behind the scenes of the Emma Bridgewater factory and see how we transform a lump of clay int... - [Contact Us & Accessibility](https://help.emmabridgewater.co.uk/en_gb/contact-us-and-accessibility-H1svI3lhd.md): Factory Shop & Outlet Telephone 01782 201328 Email stokeshop@emmabridgewater.co.uk Opening Hours Monday ... - [What can I decorate at the Decorating Studio?](https://help.emmabridgewater.co.uk/en_gb/what-can-i-decorate-at-the-decorating-studio-Sk0YeaOzK.md): We have a variety of pieces to decorate at our studio, subject to availability. Book your decorating studio slot here and pay for the pie... - [How long will it take to receive my decorating studio items?](https://help.emmabridgewater.co.uk/en_gb/-SkVJET_ft.md): Items will be ready around 10 working days from your visit. (Please allow additional time if you opted to have your items posted). - [How can I contact the factory?](https://help.emmabridgewater.co.uk/en_gb/-HkDgh1qNt.md): To speak to a member of our factory team, please contact the team on 01782 201328 or by emailing decoratingstudio@emmabridgewater.co.uk - [Charity Donations](https://help.emmabridgewater.co.uk/en_gb/charity-donations-r1CudFKLY.md): At Emma Bridgewater we support charities in several different ways including through our charity brand partnerships and we also support smaller causes that h... - [Emma Bridgewater Clarks Village Store](https://help.emmabridgewater.co.uk/en_gb/emma-bridgewater-clarks-village-store-SyuIzL1di.md): Visit our Clarks Village Store Farm Road Street Somerset BA16 0BB Email clarkshopemmabridgewatercouk Opening Hours Monda - [Bicester Village Shop](https://help.emmabridgewater.co.uk/en_gb/bicester-village-pop-up-BJMDfgNIF.md): Visit our Bicester Village Shop Bicester Village Bicester OX26 6W Phone Number 01869 245604 Opening Hours Monday 9am8p - [Free Carers Tickets FAQ](https://help.emmabridgewater.co.uk/en_gb/free-carers-tickets-faq-BJU6L7hci.md): Free Carers Tickets Do offer free tickets for carers Any customer who requires a companion to accompany them on a visit to the Emma Bridgewate - [I'm trying to book a visit but the website won't let me](https://help.emmabridgewater.co.uk/en_gb/-SyFziFY8K.md): To book for the Decorating Studio Café for a Factory Tour or Experience or Event at the Emma Bridgewater Factory StokeonTrent please select a date and time - [Do I need to book for lunch or breakfast in the café](https://help.emmabridgewater.co.uk/en_gb/-SkLgJMt7p.md): Booking is only required for Afternoon Tea Breakfast Experience Days or Afternoon Tea Experience Days We offer breakfast and lunch daily with walkin tab - [Do you offer a café breakfast?](https://help.emmabridgewater.co.uk/en_gb/do-you-offer-a-cafe-breakfast-rk6HNa4zK.md): Our shops cafeacute and decorating studio are now open To welcome you back to ourcafeacute we are now offering breakfast everyday O - [Visit The Factory](https://help.emmabridgewater.co.uk/en_gb/visit-the-factory-SyJMVh6rY.md): Visit our Factory Lichfield Street StokeonTrent ST1 3EJ Phone Number 01782 210565 Opening Hours Monday 930am5pm - [Experience Days & Afternoon Tea Gift Cards](https://help.emmabridgewater.co.uk/en_gb/-SJfUpwB3Je.md): Our Afternoon Tea For Two the Afternoon Tea For Two Experience Day are the ultimate Emma Bridgewater treat for a friend or a loved one where they will discov - [Luggage & Baggage](https://help.emmabridgewater.co.uk/en_gb/luggage-baggage-ByxP8rIkle.md): Please be advised that due to security concerns and the lack of storage facilities at our Victorian pottery factory were sorry but we are unable to store any ## Orders - [How does a discount code work?](https://help.emmabridgewater.co.uk/en_gb/how-does-a-discount-code-work-BytXIHwMF.md): A discount code can be used by entering the code at the checkout in the 'Gift card or discount code' box. Once you click 'apply', the discount will be deduct... - [How can I cancel my order?](https://help.emmabridgewater.co.uk/en_gb/how-can-i-cancel-my-order-B1w3L2e3u.md): Order Cancellation - Personalised Items All personalised orders are considered final at the point of order placement. As such, please ensure that you tak... - [Can I amend my order after I've placed it?](https://help.emmabridgewater.co.uk/en_gb/can-i-amend-my-order-after-i've-placed-it-r12ldvQGK.md): Unfortunately, we are unable to add items to or remove items from an order once it has been placed. - [I've entered my delivery address wrong. What can I do?](https://help.emmabridgewater.co.uk/en_gb/i've-entered-my-delivery-address-wrong.-what-can-i-do-ryuSdwmMF.md): We are unable to change the delivery address for an order once the order has been confirmed. As such, please ensure that you take extra care when ente... - [What should I do if my order arrives damaged or with items missing?](https://help.emmabridgewater.co.uk/en_gb/what-should-i-do-if-my-order-arrives-damaged-or-with-items-missing-BJpn1K3nO.md): If you are not happy with your order, then please contact us within 30 days of your order being delivered. - [I've received my order, but there is a problem](https://help.emmabridgewater.co.uk/en_gb/i've-received-my-order-but-there-is-a-problem-ryZYX2mfF.md): If you are not happy with your order, then please contact us within 30 days of your order being delivered. - [I've made a mistake. Can I change my personalised order?](https://help.emmabridgewater.co.uk/en_gb/i've-made-a-mistake.-can-i-change-my-personalised-order-SkmtI3x2u.md): Please take extra care when entering any names or messages for your personalised pieces on our website as we are unable to make amendments, or to offer refun... - [When will my personalised order arrive?](https://help.emmabridgewater.co.uk/en_gb/when-will-my-personalised-order-arrive-S1yAKPXzt.md): All personalised products are made to order and will be delivered within 2 weeks. Please allow up to 3 weeks for International Delivery. - [Can I buy a gift card online?](https://help.emmabridgewater.co.uk/en_gb/can-i-buy-gift-card-online-r1vDU2x3_.md): Please click here if you wish to purchase an Online Gift Voucher. Online Gift Vouchers can only be redeemed online at emmabridgewa... - [How can I place an order?](https://help.emmabridgewater.co.uk/en_gb/how-can-i-place-an-order-SJ0h82e3_.md): Orders can be placed directly through our website or by contacting our customer services team on 01782 210565. The gift shop located at our factory ... - [Will my parcel incur extra charges?](https://help.emmabridgewater.co.uk/en_gb/will-my-parcel-incur-extra-charges-BystEtn3u.md): Emma Bridgewater will be shipping to the below European countries on a DDP (Delivery Duty Paid) basis, so we will cover all the duty charges. Europe... - [How do I pay for an order using a gift card?](https://help.emmabridgewater.co.uk/en_gb/how-do-i-pay-for-an-order-using-a-gift-card-rkAVOSPGY.md): To use a gift card as a full or partial payment method, simply enter the gift card code at the checkout in the 'Gift card or discount code' box. Once you cli... - [What payment methods do you accept?](https://help.emmabridgewater.co.uk/en_gb/what-payment-methods-do-you-accept-ByyAaHvMF.md): We offer a range of payment methods, including Visa, Mastercard, AMEX, Discover & Diners Club International. If placing your order via our... - [How can I personalise an item?](https://help.emmabridgewater.co.uk/en_gb/how-can-i-personalise-an-item-H1DNH8DzK.md): Visit the Personalised Section of our website to see our full range of personalised items and to place an order online. All personalised orders are considere... - [Can I order a custom piece?](https://help.emmabridgewater.co.uk/en_gb/can-i-order-a-custom-piece-BysF9UPMY.md): Unfortunately, we are unable to take requests for commission pieces. However, we do offer a range of products that can be personalised with your chosen scrip... - [What is the VAT rate?](https://help.emmabridgewater.co.uk/en_gb/-H12lIPDMK.md): The VAT rate for the UK is 20%. VAT is not charged for goods delivered outside the European Union, but the price shown is what you will be charged upon check... - [I have received my Personalised order but I am not happy, how do I return it?](https://help.emmabridgewater.co.uk/en_gb/i-have-received-my-personalised-order-but-i-am-not-happy-how-do-i-return-it-ByhbktvfF.md): Unfortunately , all personalised items are considered final at the point of ordering and therefore, we don’t accept unwanted returns on personalised ... - [When will I be charged for my order?](https://help.emmabridgewater.co.uk/en_gb/-ry5LzjwzY.md): When placing an order online, payment is taken at the time of ordering. - [I haven't received my order confirmation email](https://help.emmabridgewater.co.uk/en_gb/i-haven-t-received-my-order-confirmation-rJshHAdGK.md): Sometimes emails can filter through into your junk folder so please check to see if the confirmation has filtered into there. If you are unable to locate the... - [Why won't you allow my personalised scripting?](https://help.emmabridgewater.co.uk/en_gb/-r1Vg7eKzY.md): Whilst we welcome your individuality on your personalised pieces, we are unable to script emojis and symbols such as hearts or stars. We a... - [Can I order a personalised piece with no letters?](https://help.emmabridgewater.co.uk/en_gb/-r1xpHeKzF.md): Items within our personalised range can be ordered with no scripting, for a £3.50 unscripted admin fee. Simply check the box showing ‘No Message&... - [Do you offer Blue Light discount?](https://help.emmabridgewater.co.uk/en_gb/do-you-offer-blue-light-discount-S125wgFGF.md): Blue Light Card provides those in the NHS, emergency services, social care sector and armed forces with discounts online and in-store.We have teamed up... - [Do you offer a gift wrap service?](https://help.emmabridgewater.co.uk/en_gb/can-you-gift-wrap-my-order-Hy09xFGF.md): We don’t currently have a gift-wrapping service available at this time. However, our personalised pieces all come wrapped with tissue paper within a pr... - [My discount code isn't working?](https://help.emmabridgewater.co.uk/en_gb/why-isn't-my-discount-code-working-B1MtjlKzF.md): Our discount codes can’t be used alongside other discounted items, promotions, or discount codes. Please check that the items within your basket are el... - [Something is missing from my order!](https://help.emmabridgewater.co.uk/en_gb/something-is-missing-from-my-order!-rJgVKrkmt.md): We are sorry there is an item missing from your order. Before contacting our Customer Services team, we recommend checking the following: was the item includ... - [What should I do if I receive an incorrect item?](https://help.emmabridgewater.co.uk/en_gb/what-should-i-do-if-i-receive-an-incorrect-item-r1fHiBJ7Y.md): We are sorry to hear that there has been a problem with your order. Please contact our Customer Service team within 30 days of receiving your order, and kind... - [What should I do if I receive the wrong order?](https://help.emmabridgewater.co.uk/en_gb/what-should-i-do-if-i-receive-the-wrong-order-SkzxPVyQt.md): If there is a problem with your order, please contact our Customer Services team as soon as possible so that we can look into this for you. Kindl... - [I want to add a gift message](https://help.emmabridgewater.co.uk/en_gb/-HkdwmYumF.md): To add a gift message to your order, simply select the ‘Add a free gift message?’ tick box. This will bring a text box for you to enter the gift ... - [Can I redeem my gift card in store?](https://help.emmabridgewater.co.uk/en_gb/can-i-redeem-my-gift-card-in-store-rkPM8tdmY.md): Unfortunately, online gift cards can only be redeemed on orders placed directly via our website. - [My items have been reduced further since placing my order](https://help.emmabridgewater.co.uk/en_gb/-rkXWKK_XK.md): During a Sale there will always be the risk of further reductions, be it online or in shops. This is a decision made by many retailers, and one that our comm... - [Can you find an item for me in store?](https://help.emmabridgewater.co.uk/en_gb/can-you-find-an-item-for-me-in-store-ByKaX15XK.md): Customer Services unfortunately do not have access to any live stock levels within our store. It is recommended to contact our store direct for confirmation ... - [I would like to send direct to a gift recipient, will the invoice or price be included?](https://help.emmabridgewater.co.uk/en_gb/-HJvOgVoQF.md): Our parcels only contain a packing note, which provides the order number and items enclosed. There is no payment or pricing information included. Perfect for... - [Why am I now being charged US Sales Tax?](https://help.emmabridgewater.co.uk/en_gb/-rkEDScYaC.md): Due to changes in US Sales Tax Legislation combined with the growth of Emma Bridgewater trading in the US Market we are now legally required to collect and rem - [When is the last order date for Christmas delivery on Personalised items?](https://help.emmabridgewater.co.uk/en_gb/when-is-the-last-order-date-for-christmas-delivery-on-personalised-items-rkonjOmzyl.md): Please order by the end of Friday December 6th to receive your item in time for Christmas This applies to both UK and International orders - [Jude's Ice Cream French Bowl Pre-Orders](https://help.emmabridgewater.co.uk/en_gb/jude's-ice-cream-french-bowl-pre-orders-B1CJb1oyl.md): For our preorder items payment is taken at the point of ordering We then expect this item Judes Ice Cream French Bowl to ship from 14 th April 2025 Kin - [Experience Days & Afternoon Tea Gift Cards](https://help.emmabridgewater.co.uk/en_gb/-SJfUpwB3Je.md): Our Afternoon Tea For Two the Afternoon Tea For Two Experience Day are the ultimate Emma Bridgewater treat for a friend or a loved one where they will discov - [Hen & Border Two Handled Vase Pre-Orders](https://help.emmabridgewater.co.uk/en_gb/-r1sOg6Sh1e.md): For our preorder items payment is taken at the point of ordering We then expect this item Hen Border Two Handled Vase to ship from 14 th April 2025 Kin - [Women's Institute 1/2 Pint Mug Pre-Orders](https://help.emmabridgewater.co.uk/en_gb/womens-institute-12-pint-mug-pre-orders-HJ_wgXWgxl.md): For our preorder items payment is taken at the point of ordering We then expect this item Polka Dot Rabbit to ship from 14 th April 2025 Kindly allow fo - [Guidelines for Personalised Products](https://help.emmabridgewater.co.uk/en_gb/guidelines-for-personalised-products-SykP3bXGxl.md): Guidelines for Personalised Products We love to help you celebrate special occasions and memories these are our helpful hints to make sure your message - [Wallpaper Pattern Archive Pre-Orders](https://help.emmabridgewater.co.uk/en_gb/wallpaper-pattern-archive-pre-orders-HyX8wkPoge.md): For our preorder items payment is taken at the point of ordering We then expect this item Hen Border Two Handled Vase to ship from 14 th April 2025 Kin - [Women's Institute Small Side Plate 6.5 Inch and 4 Mug Teapot Pre-Orders](https://help.emmabridgewater.co.uk/en_gb/womens-institute-small-side-plate-65-inch-and-4-mug-teapot-pre-orders-r1Hs1evoxe.md): For our preorder items payment is taken at the point of ordering We then expect this item Hen Border Two Handled Vase to ship from 14 th April 2025 Kin ## Offers & Promotions - [General Promotions T&Cs & Email Offers](https://help.emmabridgewater.co.uk/en_gb/general-promotions-tcs-email-offers-Bk0LowkNt.md): EMAILS Welcome email 15%Off On sign up, your discount code will be emailed to you within 24 hours. Please check your Spam folder if not visible in your... - [Competitions](https://help.emmabridgewater.co.uk/en_gb/competitions-S1Ug6Dba.md): Our competitions are open to anyone who is a resident of the UK or the Republic of Ireland aged 18 or over except for employees of Emma Bridgewater the promot - [Daily Specials Terms & Conditions](https://help.emmabridgewater.co.uk/en_gb/daily-deals-terms-and-conditions-SJ23cusfJx.md): Terms and Conditions for our Black Friday Daily Deals Our Daily Deals promotions will run between 21st November 2024 and 28th November 2024 Daily Deals - [Daily Specials Terms & Conditions 2025](https://help.emmabridgewater.co.uk/en_gb/daily-specials-terms-conditions-2025-S17_QPsgWl.md): Our Daily Specials promotions will run between 20TH November 2025 and 28th November 2025 Daily Specials promotions apply to selected products each day ## Collectors Club Members Area - [Do you limit the amount of collectors items that people can buy?](https://help.emmabridgewater.co.uk/en_gb/-H1C2eRufK.md): Following recent feedback from our Collectors Club members, we are currently limiting certain low stock products to one per customer at launch. T... ## Help and Careers - [What job opportunities do you have available?](https://help.emmabridgewater.co.uk/en_gb/what-job-opportunities-do-you-have-available-SyxNNBA_t.md): Visit our careers page here for all of our current vacancies! - [Do you offer work experience?](https://help.emmabridgewater.co.uk/en_gb/do-you-offer-work-experience-By8oZ9LL5.md): Unfortunately, work experience is not something that we are able to offer at Emma Bridgewater currently. Nevertheless, I would like to wish you all the best ... - [Contact Us](https://help.emmabridgewater.co.uk/en_gb/contact-us-rygIrXinu.md): Welcome to our Help Centre. Here you will find information on a range of topics such as Delivery, Returns and our Products. Start by using the search bar in ... - [Wholesale Opening Hours](https://help.emmabridgewater.co.uk/en_gb/wholesale-opening-hours-rkzvl3KVF.md): Our Wholesale Team are available 9-5pm Monday to Friday (except from Bank Holidays) via the telephone on 01782 210564 or please email us at Sales@emmabridge...