# What is your product guarantee?

> We want you to be able to use Emma Bridgewater pottery products every day, for as long as possible, but recognise faults do sometimes occur. We  ...

Source: https://help.emmabridgewater.co.uk/en_gb/product-guarantee-SyVvU2xh_

Last updated: 2025-10-20T12:37:45.572Z

We want you to be able to use Emma Bridgewater pottery products every day, for as long as possible, but recognise faults do sometimes occur.  We guarantee all our products for 2 years from the date of purchase, whether a self-purchase or received as a gift.  The guarantee does not cover normal wear and tear, commercial use, or misuse of the product. If for any reason your product develops a fault during this 2 year period, just contact us and we will replace it free of charge.  You may be asked to provide a photo of the faulty item, a proof of purchase or return the item to us (at our expense).  If your original item is no longer available, then a like for like replacement will be offered.  Please contact the original place of purchase for any items that you did not buy directly from us.