# Personalised Items

> Personalised Items      All personalised orders are considered final at the point of order placement.    Please ensure that you take extra care when entering...

Source: https://help.emmabridgewater.co.uk/en_gb/personalised-items-BJ1O8nl2O

Last updated: 2026-01-02T09:40:30.902Z

### **Personalised Items**

*   All personalised orders are considered final at the point of order placement.
*   Our personalised items, including non-scripted personalised, are handmade, therefore delivery is usually 2 weeks for UK orders and 2-3 weeks for international orders. We kindly advise that this may be slightly longer during peak periods. **For seasonal events - please check the Last Order Dates published on our website to avoid disappointment!**
*   Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items unless they are faulty.
*   Please be aware that, "Right Handle" text refers to scripting the mug with the handle on the right, ''Left Handle'' refers to scripting the mug with the handle on the left, and "Base" text refers to the underside of the piece.
*   Plates - ''Top edge'' refers to scripting around the top edge at the front of the piece, ''Centre'' refers to scripting the front middle of the piece, ''Bottom edge'' refers to scripting the bottom edge at the front of the piece and Base refers to the underside of the piece.
*   Personalised pieces can now be unscripted for a £3.50 fee.
*   Unscripted items are decorated to order so will take as long as those with script to be delivered.
*   Orders that contain both personalised and non-personalised items will be sent in two separate parcels, to ensure non-personalised items are despatched as soon as possible.  
*   Express delivery is not available for personalised items.
*   All of our personalised pottery is decorated by hand, so you may see a slight variation between personalised pieces depending on the lettering and pattern that you have chosen.
*   Unfortunately, we are unable to consider requests for specific decorators and/or layouts.
*   Please note that we are unable to script emojis and symbols, such as hearts or stars.
*   We will only dispatch first quality personalised pieces, which means we may occasionally have to re-make it. If this happens, we reserve the right to sell the rejected sample in our Factory Outlet shop.
*   We reserve the right not to accept personalised orders if we believe the personalisation that has been entered is inappropriate and/or offensive.