# How can I make a return?

> Faulty or Damaged Items     If any of the items in your order are faulty or damaged, then please fill in our contact us form      here      withi...

Source: https://help.emmabridgewater.co.uk/en_gb/how-to-return-an-item-H1duI2g2d

Last updated: 2026-03-20T14:31:09.152Z

**Faulty or Damaged Items**

If any items in your order are faulty or damaged, please fill in our contact us form [**here**](https://emmabridgewater.kustomer.help/en_gb/contact/contact-us-HyEiPe7q) within 30 days of delivery. When you get in touch, please include your order number and up to 3 images of the issue to help us assess this quickly.

Our Customer Services team will then assist you further and provide a returns label where necessary. In some cases, we may ask for the item to be sent back to us so we can fully investigate the issue.

**Unwanted Items** 

We do not currently offer free returns for unwanted items, but we can supply a return postage label for use within the UK mainland for £6, which can be ordered by clicking [**here.**](http://evri.com/return/direct?clientId=7221&childClientId=2)

Returning from overseas? Unfortunately, we cannot offer a free returns label or refund return postage costs. If your item is faulty, please get in touch and we will be happy to help further.

For hygiene reasons, we are unable to accept returns for some items unless they are faulty. Please visit our returns policy for full details of which items this applies to.

Return Address:  
Customer Services  
Emma Bridgewater  
50 Whittle Road, Meir Point  
Stoke on Trent  
Staffordshire ST3 7TU